Duniya Zamana Pvt Ltd

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Duniya Zamana Pvt. Ltd. Refund Policy

1. General Policy

At Duniya Zamana Pvt. Ltd., we strive to provide the best travel experiences. However, we understand that plans can change. This policy outlines the circumstances under which refunds are provided and the procedure for requesting a refund.

2. Booking Cancellation by Customer

  • Flights: Refunds for flight cancellations are subject to the airline’s refund policy. Please check the airline’s specific terms for cancellation fees and refundable amounts.Non-Refundable Policy for Travel Agency
  • When planning your travels, it’s important to be aware of our non-refundable policy, which ensures clarity and transparency in cases where cancellations occur. Below are the key points of our non-refundable policy:
  • Dependence on Travel Date:
  • Cancellation charges vary based on the travel date. During peak travel periods, such as October to February, New Year, Diwali, and Christmas, cancellations are generally non-refundable due to high demand.
  • Hotel Category:
  • The type of hotel booked significantly affects the cancellation policy. Higher-category hotels often have stricter cancellation rules, especially during peak seasons.
  • Special Discounts and Promotions:
  • Some bookings are non-refundable due to special discounts and promotions. Hotels offering high discounts often have non-refundable policies to ensure the special rates provided.
  • Peak Travel Times:
  • During peak travel periods, such as holidays and festival seasons (e.g., New Year, Diwali, Christmas), cancellations are typically non-refundable. This is due to the high demand and limited availability during these times.
  • Non-Refundable Bookings:
  • Certain bookings are explicitly marked as non-refundable at the time of booking. These bookings are final and cannot be refunded, regardless of the reason for cancellation.
  • Exceptions and Special Circumstances:
  • While we strive to accommodate our customers, refunds during peak times and for non-refundable bookings are generally not possible. Exceptions may apply in certain extraordinary circumstances, but they are evaluated on a case-by-case basis.
  • Important Note:
  • Before making a booking, we highly recommend carefully reading the cancellation and refund policy specific to your reservation. Understanding these terms will help manage expectations and avoid any inconvenience. Should you have any questions or need further clarification, our customer service team is always available to assist you.
  • Before 30- 45 Days : 20% of total package cost
  • 15-20Days before departure : 50% of total package
  • 1-14 Days before departure : 100% of total package cost

3. Booking Cancellation by Duniya Zamana Pvt. Ltd.

If the agency cancels the booking due to unforeseen circumstances:

  • Alternative Travel Arrangements and Booking Adjustments Policy for Travel Agency
  • In the event that a booked service or accommodation is unavailable, we are committed to ensuring our customers have a seamless travel experience by offering suitable alternatives. Below are the details of our policy regarding alternative travel arrangements and booking adjustments:
  • Alternative Arrangements of Equal Value:
  • If a booked service or hotel becomes unavailable, we will provide an alternative arrangement of equal value at no additional cost to the customer. This includes accommodations, tours, and other pre-booked services.
  • The alternative offered will match the original booking in terms of quality and amenities to ensure the customer’s satisfaction and comfort.
  • Customer-Selected Alternatives:
  • Customers have the option to select an alternative hotel or service of their choice. If the selected alternative has a higher cost than the original booking, the customer will be responsible for covering the difference in price.
  • Our customer service team will assist in finding suitable alternatives and provide information on any additional costs involved.
  • Booking Adjustments:
  • In cases where changes to the original booking are necessary, we will strive to accommodate the customer’s preferences and requirements. Any adjustments to the booking will be communicated clearly, including any potential changes in cost.
  • If the alternative arrangement is of a lower value, the difference in cost will be refunded to the customer or adjusted against future bookings.
  • Communication and Support:
  • Our priority is to ensure customers are informed promptly of any changes to their bookings. Our customer service team is available to discuss alternative options and support customers in making informed decisions.
  • We encourage customers to reach out to us immediately if they receive any communication regarding changes to their booking so we can assist in arranging suitable alternatives.

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

  • Non-refundable flight tickets.
  • Special promotional packages.
  • Certain hotel bookings.

5. Procedure for Refunds

To request a refund, please follow these steps:

  1. Contact our customer service team via email at support@duniyazamana.com or call us at [Phone Number].
  2. Provide your booking reference number and the reason for the cancellation.
  3. Our team will review your request and confirm the applicable refund amount.
  4. Approved refunds will be processed within 14 business days.

6. Partial Refunds

  1. Partial Refunds:
  • In general, partial refunds are not provided. Once a booking is confirmed, the full amount is non-refundable, even if only part of the service is used or canceled.
  • This policy applies to all types of bookings, including flights, accommodations, tours, and activities. The reason for this policy is that the service providers typically do not offer partial refunds to us, and we must adhere to their terms.
  1. Unused Services:
  • Any portion of a booking that is not utilized will not be refunded. This includes, but is not limited to, hotel stays, tour packages, transfers, and any pre-booked activities.
  • For example, if a traveler checks out of a hotel earlier than the scheduled departure date or decides not to participate in a pre-arranged tour, the unused nights or tour costs will not be refunded.
  1. No Show Policy:
  • If a traveler fails to show up for a booked service (such as a flight, hotel stay, or tour), it will be considered a “no show,” and no refunds will be issued for the missed service. This includes any situations where the traveler is unable to attend due to personal reasons, travel delays, or other unforeseen circumstances.
  1. Exceptions and Special Cases:
  • While our policy is generally strict to maintain consistency and fairness, we understand that extraordinary situations may arise. In exceptional cases, partial refunds or credits for future travel may be considered at our discretion. Such situations will be evaluated individually and may require supporting documentation.

7. Force Majeure

No refunds will be given for cancellations due to force majeure events such as natural disasters, acts of terrorism, or government restrictions.

8. Changes to This Policy

Duniya Zamana Pvt. Ltd. reserves the right to update or modify this refund policy at any time, without prior notice

9. Contact Us

For any questions regarding our refund policy,. Please contact 8920514639

Duniya Zamana Pvt. Ltd. Non-Refundable Booking Policy

1. General Policy

At Duniya Zamana Pvt. Ltd., certain bookings are classified as non-refundable. This policy outlines the terms and conditions for non-refundable bookings and provides clarity on what to expect.

2. Definition of Non-Refundable Bookings

Non-refundable bookings are travel arrangements that do not qualify for a refund upon cancellation or modification. These typically include:

  • Special promotional offers.
  • Discounted flight tickets.
  • Certain hotel reservations.
  • Select tour packages.

3. Booking Cancellation by Customer

  • Flights: Non-refundable flight tickets cannot be canceled for a refund. Any changes may incur additional charges and are subject to airline policies.
  • Hotels: Non-refundable hotel bookings cannot be canceled for a refund. Date changes may not be allowed or could incur additional fees.
  • Tour Packages: Non-refundable tour packages cannot be canceled for a refund. Changes are generally not permitted.

4. Booking Cancellation by Duniya Zamana Pvt. Ltd.

If the agency cancels a non-refundable booking due to unforeseen circumstances, we will provide:

  • An alternative travel arrangement of equal ( Extra Charges Might be Apply ).
  • A travel credit for future bookings.